Privacy Policy

1. Introduction

This Privacy Policy describes how Tiidon collects, uses, stores, protects, discloses, and otherwise handles personal information relating to users of the platform.

By using Tiidon Market, you acknowledge that your information may be processed as described in this policy. If you do not agree with this Privacy Policy, you should discontinue use of the platform.

2. Information We Collect

We may collect different categories of information depending on how you use the platform.

Personal and account information

• Full name, display name, username, or seller name
• Email address
• Phone number
• Password and authentication-related account data
• Profile information you choose to provide

Listing and marketplace information

• Listing titles, descriptions, pricing, category selection, condition, delivery options, and related content
• Listing images and uploaded media
• Location information such as province, district, sub-region, city, or other marketplace location details
• Messages, inquiries, and responses relating to marketplace activity where supported by platform features

Business and verification information

• Identity documents submitted for account verification
• Business registration or business verification documents
• Additional information reasonably required for seller trust and safety review

Technical and usage information

• IP address
• Browser type, operating system, device information, and approximate technical identifiers
• Pages viewed, actions taken, session activity, referral sources, and interaction data
• Cookies and similar tracking data where applicable

Support and communication data

• Support requests, complaints, dispute reports, moderation requests, and related correspondence
• Information shared when contacting us by email or through platform support channels

3. How We Collect Information

We may collect information in several ways, including:

• Directly from you when you register, post a listing, request seller verification, contact support, or use other platform features
• Automatically when you browse or interact with the platform through cookies, server logs, analytics, or device data
• From marketplace activity such as reports, moderation reviews, listings, inquiries, and account actions
• From business or verification documentation you voluntarily submit

4. How We Use Information

We may use your information for platform operations, legal compliance, security, and marketplace improvement.

• To create and manage user accounts
• To publish and manage listings, profiles, and seller tools
• To review verification requests and trust-related submissions
• To operate search, recommendations, marketplace discovery, and listing presentation features
• To respond to support requests, disputes, and complaints
• To improve platform safety, moderation, fraud detection, and abuse prevention
• To communicate operational notices, policy updates, account notices, and service messages
• To analyze usage patterns and improve the platform, products, and user experience
• To promote listings, marketplace content, and platform activity where permitted by the platform’s terms
• To comply with legal obligations and enforce platform rules

5. Seller Verification Data

Tiidon may collect identity or business documentation from users who apply for verified seller status or wish to access ecommerce-enabled selling features.

Verification information may be used to:

• Confirm user identity
• Confirm business legitimacy or documentation
• Reduce fraud and improve trust and safety on the platform
• Determine eligibility for verified seller or ecommerce tools

Verification data is handled with additional care, but users should only submit documents through approved channels made available by Tiidon.

6. Payments and Financial Information

Tiidon’s marketplace model generally allows buyers to pay sellers directly. In ordinary marketplace transactions, Tiidon does not hold customer money on behalf of users.

Tiidon may collect limited transaction-related information necessary to support platform tools, promotions, point purchases, advertising purchases, dispute review, fraud prevention, or operational records.

• Tiidon does not ordinarily operate as a wallet for buyer-to-seller sales.
• Payment details for marketplace sales are generally exchanged or handled between the buyer and seller or their payment service providers.
• Where users purchase Tiidon promotional services, advertising tools, or points, related transaction records may be stored for accounting, support, fraud prevention, or compliance purposes.

7. How We Share Information

We do not sell personal information as a commodity. However, we may share information where reasonably necessary to operate the platform, provide services, protect users, or comply with legal obligations.

• With service providers, hosting providers, technical vendors, analytics providers, or communication tools that support platform operations
• With other users where needed to facilitate marketplace interactions, such as visible seller contact details, listing details, or communications you choose to make available
• With regulators, law enforcement, courts, or legal advisers where required by law or where necessary to protect rights, safety, or platform integrity
• With professional advisers, auditors, insurers, or related operational partners where reasonably necessary
• As part of a business restructuring, merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality measures where applicable

8. Public Listings and Visibility

Because Tiidon is a marketplace, some information you submit may become visible to other users or to the public.

This may include:

• Listing title, description, category, price, and listing images
• Seller display name, business name, badge indicators, seller type, or verification badges where applicable
• General location information associated with listings
• Storefront or public profile information you choose to make visible

You should avoid submitting sensitive personal information in public listing text, public descriptions, or images unless you intentionally wish to make that information visible.

9. Cookies and Tracking Technologies

Tiidon may use cookies, local storage, pixels, analytics tags, and similar technologies to support platform functionality, remember preferences, improve performance, measure engagement, and analyze usage.

• To keep users signed in where applicable
• To remember preferences or interface settings
• To support security and session integrity
• To analyze page visits, navigation patterns, and campaign performance
• To support marketing measurement or advertising tools where used by the platform

Your browser settings may allow you to control cookies, but disabling some technologies may affect how the platform functions.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including platform operations, verification, support, recordkeeping, dispute handling, legal compliance, security review, and enforcement of our policies and terms.

Retention periods may vary depending on the type of information, applicable legal requirements, fraud prevention needs, support history, unresolved disputes, or operational necessity.

11. Data Security

Tiidon takes reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet-based platform or storage system can be guaranteed to be completely secure. Users are responsible for choosing strong passwords, protecting account credentials, and using caution when sharing information with other marketplace users.

12. Your Rights and Choices

Depending on the nature of your information and applicable law, you may have the ability to:

• Access certain account information
• Update or correct inaccurate information
• Request account changes or deletion, subject to legal and operational limits
• Object to or limit certain uses where applicable
• Manage cookies through your browser settings
• Choose what information you include in public listings or profiles

Some requests may be limited where Tiidon must retain data for legal compliance, fraud prevention, dispute records, internal security, or legitimate business purposes.

13. Third-Party Services and Links

Tiidon may contain links to third-party services, seller payment methods, social media pages, external websites, logistics providers, or other independent services.

Tiidon is not responsible for the privacy practices, security, availability, or content of such third-party services. Users should review the privacy policies and terms of those third parties before interacting with them.

14. Children’s Privacy

Tiidon is not intended for persons under the age of 18. We do not knowingly permit children under 18 to register accounts or use the platform in violation of our terms.

If we become aware that information has been collected from a child inappropriately, we may take steps to delete or restrict that information in accordance with applicable requirements.

15. International Data Handling

Tiidon may use hosting, technical infrastructure, communication tools, or service providers that process information in different locations depending on operational requirements.

By using the platform, you understand that your information may be stored or processed in locations that may differ from your place of residence, subject to reasonable safeguards and operational protections.

16. Changes to this Policy

Tiidon may revise this Privacy Policy from time to time to reflect legal, technical, operational, business, or platform changes.

Any updated version will become effective once posted on this page unless a different effective date is stated. Your continued use of Tiidon after changes are posted indicates acceptance of the updated policy.

17. Contact Information